This is a discussion on JooJoo refund issues creating some bad juju within the Technology forums, part of the On Topics category; Given the legally-disputed origins of the JooJoo and the current shipping delays , you'd think Fusion Garage would scrupulously maintain ...
|03-16-2010, 02:12 PM||#1 (permalink)|
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JooJoo refund issues creating some bad juju
Given the legally-disputed origins of the JooJoo and the current shipping delays, you'd think Fusion Garage would scrupulously maintain a squeaky-clean image with its customers as it leads up to launch, but it looks like it wasn't quite prepared to handle refunds in a sensible way -- we just confirmed that the company asked a customer for his bank account information in order to deposit a refund directly after running into some troubles with PayPal. Here's the relevant exchange:
Fusion Garage tells us that this customer actually changed his mind about getting a refund several times, and that they've only had three customers with refund issues, all of which were related to problems with PayPal issuing credit this long after pre-orders were placed -- but no matter how you slice it, asking for bank account info is still pretty shady. We'll see how everyone feels when that promised March 25 ship date rolls around, and we'll let you know what happens with Rony and his refund when we find out more. Maybe next time just mail a check, guys.JooJoo refund issues creating some bad juju originally appeared on Engadget on Tue, 16 Mar 2010 15:01:00 EST. Please see our terms for use of feeds.
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